F.A.Q.s

What currency are the prices do I see in the site?
All prices are in AUD.

Where do you ship to?

World Wide! If you have a working mail box, we can post to you. 

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.

PLEASE ALLOW 6 WEEKS BUFFER FOR ITEMS TO ARRIVE BEFORE YOU NEED THEM. No refunds will be offered for items ordered late and thus arrive after they are needed.

I am not in love with my order, can it be returned? 
We offer a 120% money back guarantee if you don't love your order. See conditions here.

No refunds will be offered for items ordered late and thus arrive after they are needed.


What happens if my items are lost or damaged in the mail?

Providing there is enough time before the wedding, we can offer a replacement (photo evidence is needed for damaged items). If time is short, we will offer a part or full refund. No replacement or refund can be offered for orders in which the delivery information was incorrect.

How long does shipping take?
Shipping times vary as we do ship worldwide from our various suppliers based on your location. The average shipping time is 15-25 business days. If you order multiple items, they may arrive in separate packages.

I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your wedding beautiful! Please send us an email to josie@vintageroseweddings.com.au and we will be happy to assist you in any way we can.


We do receive a large number of emails, if you wish to get a prompt response please include your order details and address the problem clearly.

Vintage Rose Weddings

Testimonials

Thanks so much for the items and being so easy to deal with, It made the whole process stress free. I love both the ring box and cake topper and will definitely recommend you and your store to others on the wedding planning path.

Kindest regards,

Nicole & Jordan Waitangi, New Zealand

I am so super ridiculously impressed and happy with the products we've received from Vintage Rose Weddings! It was such a relief to find that we could get gorgeous vintage pieces for a great price, and we're looking to order more decorations now as the quality has been so amazing. Definitely perfect for anyone looking for great rustic/vintage wedding products for a great cost. 11/10 would recommend.

Emily, Athelstone, South Australia

I ordered the wooden thank you tags for my wedding, Josie was great she emailed and made sure things were sent and arrived on time. The product is exactly what it looks like on the webpage. I love them and super excited to show them off at our wedding. Definitely recommend.

Alana, Christchurch, New Zealand

Just wanted to let you know how happy we are with your amazing products!! We looooved our ring box so much I just had to check out what other amazing products you had...and I came across the Heart Jar Guest book...which arrived today and were in total love with it!! The first thing my hubby to be said was...”you did good babe it’s awesome”...so thankyou so freakin much for making our day even more special.

Ash, Papamoa, New Zealand